Endpoint not updating

The filename is Procedure: Step 1) Check the Live Update version installed.This can be done by locating the log.liveupdate file on the computer.If you’re not familiar with this, navigate to Assets and Compliance, Endpoint Protection, Antimalware Policies.

Open a command prompt and change directory to the following path (or the relevant path for the current installation).

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin Type the following commands: lucatalog -cleanup lucatalog -forcedupdate Step 5) Apply latest certified definitions.

Step 3) Remove Live Update and install the correct version for SEP 12.1 - Uninstall "Symantec Live Update" from the Windows Control Panel, - Reboot the server, - Install the Live Update shipped with your release of Endpoint Protection.

Step 4) Cleanup the Live Update Catalog and Re-register Endpoint Protection Manager with Live Update.

Most common reasons for update failure: What you need: 1) Latest Certified Definitions from Symantec.

Please download the latest certified definitions from Symantec website at: Updated: April 1, 2012 Applies To: System Center 2012 Configuration Manager, System Center 2012 R2 Configuration Manager, System Center 2012 Endpoint Protection SP1, System Center 2012 Configuration Manager SP1, System Center 2012 Endpoint Protection, Windows Intune, Forefront Endpoint Protection, System Center 2012 R2 Endpoint Protection The most common causes for update issues are problems with Internet connectivity.For help with Internet connectivity, see I can't connect to the Internet issue (General topic).2) Live Update Installer shipped with the release of Endpoint Protection in use.The file is located in the EPM folder on the installation media.The file should be in one of these locations: C:\Documents and Settings\All Users\Application Data\Symantec\Live Update C:\Program Data\Symantec\Live Update At the beginning of each Live Update cycle, the Live Update version will be shown. Please proceed to Step 4, if the correct version is shown.

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