frozen updating screen - Updating samsung blue ray player

The Blu-Ray player reaches the internet fine and can stream Pandora with no problems. I contacted Samsung Support - below is our "conversation": Please wait for a Samsung Agent to respond. There will be a brief survey at the end of our chat to share feedback on my performance today. Visitor: Checking Visitor: Activating Netflix Visitor: Loading Visitor: "We're having trouble playing this title right now. Visitor: If I unplug the modem and router the device won't have internet and then no apps will work.Your Issue ID for this chat is LTK56401095747XSimon: Hi, thanks for reaching out to Samsung tech support. Visitor: My BD-5300-ZA stopped playing netflix videos. Please try back later or pick a different title."Visitor: I've tried several titles. Visitor: I will also lose this chat connection Visitor: This is the only player in the house with a Netflix problem.

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Most people would be yelling at us on phone, but I would have them try playing Netflix on another player, and 99% of the time it would work unless the connection itself was messed up.

I know it is frustrating to get ping-ponged back ad forth, but most other devices we can get working with deactivation and reactivation....

From what I've gathered I need to downgrade the firmware back to the original version, but I can't find it anywhere. Simon: Please follow the instructions below to reset the smart hub to isolate the issue. Simon: Press the blue button the remote to open settings menu. Visitor: Same message Simon: Thanks for the information. Visitor: Setting up internet on unit Visitor: Internet is connected successfully. Simon: I understand, it means that to connect the modem, router with only player without any other sharing devices and check if the issue persists. Visitor: It seems to me that I've isolated the issue pretty far down the possibilities list. As we have done will all the steps except that I provided above. Once it is done, please get back to us, I will forward your concern. The next person to call, email or chat can now unequivocally respond to the lie "this is the first time we've received notice of this issue". It appears that the companies that are selling this are trying to avoid the longer conversation about this issue.

Visitor: The internet is working, all the apps are working (even netflix) but when it attempts to play it suggests i try back later. Visitor: It was working fine until the last firmware update. Simon: Use the arrow keys to select the reset and press reset. Simon: Please follow the below instructions to reset the player to isolate the issue: Simon: With no disc in the player press and hold the Stop button on the front of your Blu-ray player for about 8 seconds or until the front display reads 'SETUP'. Visitor: Initial Setup Complete Visitor: Should I retry Netflix? You may disconnect the chat, please get back to us with the ticket ID: LTK56401095747X. Visitor: Apparently, from reading extensively about my challenge before contacting chat, there are plenty of other Samsung customers who have experienced the same problem. The problem presented immediately after firmware update. Simon: If the issue persists, I will forward your concern to the Samsung department. Visitor: I will go ahead and follow the instructions. Simon: Please get back to us if the issue persists with the ticket ID: LTK56401095747X, we are available 24/7. Sorry but until the makers get beat up enough I fear they will not share when there is a server or other issue.

I witnessed idiotic decisions of their's internally, but they do tend to work well on most devices.

The common call in issues are usually actually the users net, or the app got corrupted and needs reinstalled, etc.... The main Netflix issues are things like doing away with vacation holds and deferring cancellations, billing difficulties on prepaids, etc.

If there is new software available and the unit is connected to a broadband home network, the player will inform you about the update as follows. The update menu will appear on the screen when you turn off the player. Use the RIGHT/LEFT buttons to select a desired option and then press WHEEL or ENTER.

You can update the player using the latest software to enhance the product operation and/or add new features.

I\u0027ve troubleshooted my connection and cannot find any problems. Visitor: 2012/03/22_001025Simon: Would you mind holding a few minutes while I gather the required information for your request? Simon: I see that your player is updated with the new firmware version. Simon: Please try to un-plug all the network devices such as TV or computer, modem and router.

Restarted the modem & router, tried every port, wired and wifi, etc. Please try to connect only the player and check if the issue persists.

You can update the software by connecting the unit directly to the software update server.

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